Shipping costs are as follows:

Please be advised of current delays on all online orders with Australia Post due to the current Coronavirus pandemic. More information can be found here

$10 shipping for anything under $79 for Australia and $99 for NZ

We use E-Parcel throughout Australia and NZ. Product gets shipped within 1-3 business days, so you will receive your order within 7-14 business days from order. Please email us using the contact form if you don't see it by then.


$25 AUD (Australian dollars) per order.

$25 AUD (Australian dollars) per order. 


Includes: China, Hong Kong, India, Indonesia, Japan, Malaysia, Singapore & Taiwan.

$25 AUD (Australian dollars) per order. 


Includes: Austria, Belguim, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Spain, Sweden, Switzerland & United Kingdom.

$25 AUD (Australian dollars) per order.


We use international registered post, each parcel is tracked until delivery. You will receive your parcel within 6-27 days. 

Please note exchange rates may vary shipping costs slightly - you will receive accurate shipping cost at checkout.


If you are unhappy with your online purchase for any reason or you have simply changed your mind, we will happily either accept an exchange of your purchase or return the full price on unworn merchandise on receipt of the item with a copy of your purchase receipt. This will occur within 30 days of the invoice date and otherwise in accordance with this returns policy. 

1. Please email for authorisation to return the items

2. Pack all items with your invoice in a secure satchel or reuse the original packaging. Please ensure that all items are securely enclosed in a satchel as we are not able to accept them if damaged. 

3. Address the carton

Alphabet Soup Online Returns
Locked Bag 7
Gold Coast MC, QLD 9726 Australia

4. Attend your local Post Office and send to the labeled address. For security and peace of mind, we strongly suggest insured registered post as is not liable for lost return parcels. 

5. Once received in our warehouse, we will inspect and process the goods within 48 hours to ensure you receive your exchange/refund as quickly as possible.

6. will then gladly cover the cost of shipping your new product if you have requested an exchange.



Prior to dispatch, all items are checked and best measures are taken to ensure you receive a quality garment, however if you do receive faulty goods please notify us within 7 days of receiving your goods. We will only accept faulty goods returned in original condition.

• Goods are classified as faulty if they are received damaged.        

Where possible, we will offer to replace faulty items. You will be offered a full refund if the item cannot be replaced. If the item is deemed faulty by our QA (Quality Assurance) team or you have been sent an incorrect style/size.


Return Terms and Conditions

All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).


Boxed/Packaged Goods: Please note that if you are wanting to exchange or return boxed goods, they must be returned to in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.