AUSTRALIA & NEW ZEALAND:
FREE SHIPPING ON ORDERS OVER $99!
We use E-Parcel throughout Australia and NZ. Product gets shipped within 1-3 business days, so you will receive your order within 7-10 days from order. Please email us using the contact form if you don't see it by then.
If you are unhappy with your online purchase for any reason or you have simply changed your mind, we will happily either accept an exchange of your purchase or return the full price on unworn merchandise on receipt of the item with a copy of your purchase receipt. This will occur within 30 days of the invoice date and otherwise in accordance with this returns policy.
1. To check if your exchange items are in stock, just jump on the website and make sure your size is available.
2. Pack all items with your invoice in a secure satchel or reuse the original packaging. Please ensure that all items are securely enclosed in a satchel as we are not able to accept them if damaged.
3. Address the carton
Alphabet Soup Online Returns
72 Keys Road
Cheltenham, VIC, 3192
4. Attend your local Post Office and send to the labeled address. For security and peace of mind, we strongly suggest insured registered post as Alphabet-Soup.com.au is not liable for lost return parcels.
5. Once received in our warehouse, we will inspect and process the goods within 48 hours to ensure you receive your exchange/refund as quickly as possible.
6. Alphabet-soup.com.au will then gladly cover the cost of shipping your new product if you have requested an exchange.
Prior to dispatch, all items are checked and best measures are taken to ensure you receive a quality garment, however if you do receive faulty goods please notify us within 7 days of receiving your goods. We will only accept faulty goods returned in original condition.
• Goods are classified as faulty if they are received damaged.
Where possible, we will offer to replace faulty items. You will be offered a full refund if the item cannot be replaced. If the item is deemed faulty by our QA (Quality Assurance) team or you have been sent an incorrect style/size.
Return Terms and Conditions
All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). When trying on footwear we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return. Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).
Boxed/Packaged Goods: Please note that if you are wanting to exchange or return boxed goods, they must be returned to Alphabet-soup.com.au in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.